Return & Refund Policy

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We want you to be satisfied with your purchase. This policy explains your rights and how to return Zela Flow Endurance if needed.

1. Your right to cancel - 14 calendar days

Under the Consumer Contracts Regulations 2013 (implementing the EU Consumer Rights Directive in UK law), you have the right to cancel your order and return the product within 14 calendar days of receiving your parcel. You do not need to give a reason.

2. Condition of returned goods

We can only accept returns of unopened, sealed packaging. Zela Flow Endurance is a food supplement; for hygiene and food safety reasons, we are unable to accept returns of packaging that has been opened or where the tamper-evident seal has been broken. This is a lawful exception under Regulation 28(3)(c) of the Consumer Contracts Regulations 2013 for goods liable to deteriorate or expire rapidly, and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

3. How to return

1. Contact us within 14 days of receipt by email at info@flexeoligamentia.world or by phone on +44 20 3947 6120 to notify us of your intent to return.
2. We will provide you with a return address and instructions.
3. Package the product securely and send it to the address provided using a tracked postal service.

4. Return postage costs

Unless the product is faulty, damaged or incorrectly dispatched, the cost of return postage is borne by you, the customer. We recommend using a tracked service, as we cannot accept liability for parcels lost in transit on their way back to us.

5. Refunds

Once we receive and inspect the returned product, we will process your refund within 14 calendar days. Refunds are issued via bank transfer to the account details you provide (since payment was made on delivery, no original payment method is held by us). We will contact you to arrange this.

6. Cancellation before dispatch

If you wish to cancel your order before it is dispatched, you may do so free of charge at any time. Contact us during the confirmation call, or reach us by phone or email before dispatch. If the order has already been dispatched, you may decline the parcel from the courier - no payment will be taken and the order will be cancelled.

7. Faulty or incorrect products

If you receive a product that is damaged, faulty or different from what was ordered, please contact us within 7 days of receipt. We will arrange collection and replacement or a full refund at no cost to you.

8. Contact

Venmoor Supplies Ltd
74 Bermondsey Street, London, SE1 3UD
Email: info@flexeoligamentia.world
Telephone: +44 20 3947 6120
Mon-Fri 9:00-17:30